Burst Pipes FAQs

Proper documentation is critical for a successful insurance claim. Follow these steps:

• Photograph the Damage – Take clear photos and videos of affected areas, including walls, floors, and personal belongings.
• Save Damaged Items – If possible, leave damaged materials or items (like soaked carpets) for the adjuster’s inspection.
• Create an Inventory – Make a detailed list of all items that were damaged, including descriptions and approximate values.
• Keep All Records – Save receipts for plumbing repairs, water removal services, and any other relevant costs.
• Contact Your Insurance Company Quickly – Notify your insurance company as soon as the damage is discovered to start the claims process.

Pipes are more likely to burst in areas that are exposed to freezing temperatures or poor insulation. Common spots include:

• Unheated Areas – Garages, basements, and crawl spaces are high-risk zones.
• Exterior Walls – Pipes running along exterior walls can freeze during cold weather.
• Attic Spaces – Poor insulation in attics makes pipes vulnerable.
• Under Sinks or Appliances – Pipes in less visible areas are often overlooked and can freeze or rupture.

Ensuring proper insulation and maintaining a steady temperature in these areas can help prevent water pipe breaks.

You should act immediately after identifying a burst pipe. Water damage can worsen within hours, potentially leading to structural issues, mold growth, and expensive repairs. The first step is to shut off the water supply to stop further flooding, followed by beginning water removal and drying efforts as soon as possible. It’s crucial to contact a water damage restoration professional within the first 24 to 48 hours to prevent long-term complications. Fast action is the best way to protect your property and minimize repair costs.

Most insurance policies cover water damage caused by sudden and accidental issues, such as a burst pipe. However, coverage can vary depending on the specifics of your policy. For example, damage from a burst pipe due to freezing temperatures or unforeseen ruptures is generally covered, but damage resulting from neglect, such as failing to maintain heating during winter, or issues that develop gradually may not be covered.

To ensure a smooth claims process, it’s important to document the damage thoroughly by taking photos and videos, keeping receipts for repairs, and notifying your insurance company as soon as possible. Always review your policy or consult with your insurance provider to confirm the exact details of your coverage.

Drying a property after a burst pipe requires immediate and thorough action:

• Stop the Water Flow – Shut off your main water supply right away.
• Remove Standing Water – Use a wet/dry vacuum or a professional water extraction service to get rid of pooled water.
• Dehumidify the Space – Set up dehumidifiers to pull excess moisture from the air and prevent mold growth.
• Ventilate the Area – Open windows and use fans to circulate fresh air and aid in drying.
• Get Professional Help – To ensure the process is completed properly, it is often best to call a water damage restoration company who can ensure the property is completely dry and the risk of long-term damage is eliminated.