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Commercial Biohazard Commercial Crime Scene Commercial Fire Damage Commercial Mold Remediation Commercial Reconstruction Commercial Restoration Commercial Specialty Cleaning Commercial Storm and Flood Damage Restoration Commercial Vandalism/Graffiti Commercial Virus and Pathogen Commercial Water Damage Restoration Crime Scene Cleanup Fire Damage Mold Remediation Reconstruction Specialty Cleaning Storm Damage Vandalism / Graffiti Removal Virus / Pathogen Cleaning Water Damage

FAQs

Virus/Pathogen Cleaning FAQs

Is asking an employee to clean up blood and OPIM an OSHA violation?

It can be.

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Will a cleanup stop the spread of illness in my business?

Virus and pathogen cleanup is aimed at stopping illnesses that spread primarily through contact with infectious materials.

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View all Virus/Pathogen Cleaning FAQs

Crime Scene Cleanup FAQs

Is commercial crime scene cleanup covered by insurance?

In most instances, professional crime scene cleanup services are covered by your business insurance policy.

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View all Crime Scene Cleanup FAQs

Biohazard Cleanup FAQs

Do you use harmful chemical cleaners when removing biohazards?

FLEET Response’s local companies will always use the materials necessary to effectively remove biohazard contamination.

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Will you strip a room down to its studs if I can’t stand the thought of touching contaminated walls?

You can always request additional demolition and restoration as part of the biohazard cleanup process.

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How long will biohazard cleanup take and how much will it cost?

The length of time a biohazard cleanup takes will depend on the nature of the contamination and its extent.

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Can my business keep operating during biohazard cleanup?

This depends on the extent of the biohazard contamination, the nature of the contaminants, and the nature of your business.

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Specialty Cleaning FAQs

Can you clean the contents of my building?
Why should I trust a restoration company over a maid service for my specialty cleaning?

A maid service or specialty cleaning company might seem like an attractive choice when you have a major spill or contamination.

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Will your cleaners damage my property?

They will not use cleaners that will cause damage to the walls or the contents of your property.

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Do you use harmful chemicals in your specialty cleaning?

Whenever possible, FLEET Response’s local companies will work with no chemicals or with only very safe chemicals

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Will I be able to work while cleaning takes place?

It depends.

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View all Specialty Cleaning FAQs

Reconstruction FAQs

Can I choose to improve my building during reconstruction?
Why am I being told that I can’t or shouldn’t rebuild?

It’s becoming increasingly common to discourage reconstruction.

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Will insurance cover temporary office, manufacturing, or storage space while my building is being rebuilt?

Some types of insurance will cover expenses like this.

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How do I know whether to restore or rebuild my building?

Deciding whether to restore your building or tear it down and start again can be difficult.

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Why can’t I make the new building just like the old one?

In some cases, you can’t rebuild the old building because the building codes have changed since the original construction.

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View all Reconstruction FAQs

Storm and Flood Damage Restoration FAQs

I rent my business space: can my landlord force me to repair the damage to the building?

Not generally.

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Can I choose to upgrade my property rather than just rebuilding?

If you are the property owner, you can decide to integrate upgrades to the property during restoration.

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What will the storm damage restoration process be like?

Since every storm is different, it’s impossible to say for sure what restoration will be like.

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Can my business keep operating at our location during storm damage restoration?

This depends on the extent of damage to your building.

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Do I need to hire a separate contractor to perform reconstruction work?

Not if you work with FLEET Response’s local companies.

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How much will storm damage restoration cost and how long will it take?

There is no single cost or timetable for storm damage restoration.

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What types of damage could a storm do to my business?

Storms are capable of causing many types of severe damage to any property.

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View all Storm and Flood Damage Restoration FAQs

Vandalism/Graffiti Removal FAQs

Can you handle both vandalism and graffiti?
How effective is graffiti remover?

It doesn’t work on all types, and it’s most effective when used rapidly after graffiti appears.

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Will graffiti return if I clean it off?

Whether graffiti comes back after cleaning it depends on several factors.

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Do I need a professional to handle graffiti or vandalism?

In some cases, you may be able to handle graffiti or vandalism.

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View all Vandalism/Graffiti Removal FAQs

Virus/Pathogen Cleaning FAQs

What is the difference between sanitizing and disinfecting?

Sanitizing is only effective at dealing with multicellular parasites and bacteria.

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How do you know an area is clean?

Our local companies always follow industry best practices to ensure a treated area is cleaned and disinfected.

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Will a cleanup stop the spread of illness?

Virus and pathogen cleanup is aimed at stopping illnesses that spread primarily through contact with infectious materials. A properly handled cleanup will kill all viruses and pathogens in the cleaned area.

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View all Virus/Pathogen Cleaning FAQs

Fire Damage Restoration FAQs

How can I prepare my business for a fire before it happens?

Our Priority Response Emergency Program (PREP) will ensure your business will have a plan in place for when a fire or any other disaster strikes.

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Can I upgrade my commercial property during restoration or reconstruction?
Will my insurance policy cover fire damage restoration?

In general, commercial insurance policies will cover the cost of fire damage restoration.

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Can we keep operating in the building during fire damage restoration?

In some instances, it might be possible to operate in the building during fire damage restoration, but it depends on the nature of the work and the fire.

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What is safe and profitable to salvage after a fire?

Our local companies are experts at fire damage restoration, and they will identify what items can be salvaged and restored as well as those that will need to be replaced.

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How much will fire damage restoration cost, and how long will it take?

Fire damage restoration can vary significantly, depending on the type and extent of the fire as well as the contents and construction of your property.

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The fire department and/or sprinklers left a lot of water in my building. Can you also restore water damage?
View all Fire Damage Restoration FAQs

Water Damage Restoration FAQs

How do I find the source of water causing damage?

Finding the source of water damage is an essential first step in restoring damaged property, but it’s not always easy.

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Will my insurance cover water damage?

Whether your insurance will cover water damage typically depends on the source of the damage.

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How quickly will water damage take effect?

Some effects of water can take place very quickly.

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Will water damage go away on its own?

Often, a water damage restoration company can create the ideal drying conditions to avoid or reverse damage to property.

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How much does water damage restoration cost and how long will it take?

The precise cost and timeline for water damage restoration depends on the exact nature of the affected structure and the amount of water damage suffered.

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What does a water damage restoration company do?

Water damage restoration companies provide a wide range of services to help mitigate the damage to your property and restore it to its original condition.

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View all Water Damage Restoration FAQs

Mold Remediation FAQs

How long does mold remediation take and how much does it cost?

Mold remediation does not take a certain amount of time or have a specific cost.

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Can I trust my maintenance and janitorial staff to handle mold remediation?

In most instances, it’s best to trust mold remediation to the experts.

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What is mold remediation? How is it different from simply cleaning up the mold?

Mold remediation is a specialized approach to dealing with mold growth that not only completely eliminates the current mold growth, but also prevents the future growth of mold.

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View all Mold Remediation FAQs

Crime Scene Cleanup FAQs

Is crime scene cleanup covered by insurance?

In most instances, professional crime scene cleanup services are covered by homeowners insurance policies.

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Why is proper disinfection of a crime scene so important?

Blood and airborne pathogens, bodily fluids, bacteria and other hazardous materials found at a crime scene can often result in serious health hazards and potentially cause the development of infectious diseases.

 

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When are crime scene cleanup services required?

Anytime blood or bodily fluids are present after a traumatic incident, professional crime scene cleanup services are required to restore safe conditions at your property.

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What is crime scene cleanup?

Crime scene cleanup is an important service provided to home and business owners after a traumatic incident occurs on your property.

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View all Crime Scene Cleanup FAQs

Emergency Restoration FAQs

Why should I hire a reconstruction company instead of a general contractor?

You should choose a reconstruction company because it can help you get better results, often for a better price, and faster.

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View all Emergency Restoration FAQs

Water Damage Restoration FAQs

What is water damage restoration?

Water damage restoration is the process of repairing or restoring a property that has been damaged by water due to floods, leaks, burst pipes, or other water-related disasters.

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Will my homeowner’s insurance cover water damage?

In most instances, homeowner’s insurance policies will cover water damage caused by storm damage or plumbing issues such as a burst pipe or broken appliance. However, flood damage is often not covered by insurance policies.

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How long does it take for water damage to take effect?

Water damage can take effect very quickly, and the damage will compound the longer you wait to take action and begin the water damage restoration process. The speed and severity of water damage depends on a variety of factors, including the amount of water, type of water (clean vs. contaminated), affected materials and environmental conditions.

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Does water damage go away?

Unfortunately, water damage doesn’t go away on its own. It must be addressed by a professional water damage restoration company to prevent the development of additional, more serious problems that can create serious health and safety issues at your property.

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What is water damage remediation?

There are three stages to addressing water damage to your property – mitigation, remediation and restoration.

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How long does water damage restoration take?

The water damage restoration process can vary in time significantly based on the extent of the damage you experience. If only small areas of the property were damaged, the entire process can potentially be completed within a few days.

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How much does water damage restoration cost?

The cost of water damage restoration varies based on the severity of damage and is a crucial task that is necessary to prevent serious long-term damage to your property, including the development of mold.

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What does a water damage restoration company do?

Water damage restoration companies provide a wide range of services to help mitigate the damage to your property and restore it to its original condition.

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View all Water Damage Restoration FAQs

Mold Remediation FAQs

What are the risks of mold growth?

In addition to damaging your home, black mold can be dangerous to some people. People can experience serious complications from mold exposure.

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Who pays for mold remediation?

With potentially high costs associated with these projects, you may be wondering whether your insurance company will pay for mold remediation. Insurance coverage often varies based on your specific situation.

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How much does mold remediation cost?

The cost of mold remediation can vary significantly depending on the location of the mold and the extent of the contamination.

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How do you get rid of mold permanently?

Achieving permanent mold removal involves a combination of eliminating the current mold infestation and addressing the underlying issues that allowed the mold to grow initially.

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How long does mold remediation typically take?

The duration of the mold remediation process can vary greatly depending on the extent of the mold infestation, the size of the area affected, and the specifics of the property and its materials.

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Can I do mold remediation on my own?

It’s always best to work with a professional mold remediation company anytime you experience mold growth.

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What is mold remediation?

Mold remediation is a specialized process aimed at removing mold from indoor environments, restoring the safety and air quality of your space.

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What causes mold?

Mold is a type of fungus that grows from tiny spores. These spores are essentially everywhere there is dust and dirt. They can lay dormant for years, but when the conditions are right for mold to grow, the spores will come to life. The main limiting factor that prevents mold growth is a lack of water, so anything that creates moist places in your home can trigger mold growth.

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View all Mold Remediation FAQs

Fire Damage FAQs

Will my home be as it was before the fire?

The goal of fire damage restoration is to restore your home as close as possible to its state before the fire. By salvaging some items, cleaning and deodorizing whenever possible, and finding authentic replacements when available, we can typically get your home nearly identical to its pre-fire state.

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Will my insurance cover the cost of fire damage restoration?

Most insurance policies cover fire damage restoration.

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Can I clean up fire damage myself?

It is not recommended to attempt cleaning up fire damage on your own.

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Do I need to move out of my home during the fire damage restoration process?

In most instances, you’ll need to temporarily relocate while all repairs are being made since fire damaged homes present safety hazards.

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What is safe to salvage after a fire?

In most instances, our local fire damage restoration team can help you salvage just about any item that wasn’t directly exposed to flames.

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How long does the fire damage restoration process take?

The length of time required to restore your property will depend on the extent of the fire damage. If the damage was minimal and limited to a section of the property, the process can potentially be completed within a few weeks.

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The fire department used water to extinguish the fire. Can you also restore water damage?
Can fire damage be repaired?

In most cases, fire damage can be repaired. When we arrive at your home or business, our local company’s technicians will assess the property to evaluate the extent and severity of the damage.

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View all Fire Damage FAQs

Storm & Flood FAQs

Can I decide to demolish and rebuild my home rather than restore it after storm damage?

As your property, you have the option to decide that you would rather tear down what remains of your house and rebuild it. However, this is typically much more expensive than storm damage restoration. Insurance may not cover the costs of demolition and rebuilding except under specific circumstances.

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What can I expect from the storm damage restoration process?

Every situation is unique, so the restoration process will be determined by the specific damage you’ve sustained. When our team arrives on site, we’ll thoroughly assess all damage and recommend the proper process to restore your property to its original condition.

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Will I have to stay somewhere else during storm damage restoration?

It depends on the extent of damage to your home. FLEET Response’s local companies will perform a thorough safety inspection of your home. They will let you know if it’s safe to inhabit your home. They will also let you know if it’s safe to partially inhabit your home, and what areas should be avoided.

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Do I need to hire a separate contractor to perform all necessary reconstruction work?

No. FLEET Response’s local companies provide comprehensive storm damage restoration services, and they handle every aspect of the process, including all necessary cleanup, water damage restoration, mold remediation, and reconstruction work.

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How much will it cost to repair storm damage to my home?

The cost of storm damage restoration services varies greatly and depends on the specific damage you’ve incurred. Factors that impact the cost of storm damage restoration include the following.

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Is storm damage covered by insurance?

In most instances, storm damage will be covered by your insurance policy. However, it’s always important to read your policy to determine exactly what is covered.

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Do I still need to contact a storm damage restoration company if I don’t see any damage from a major storm?

It’s a good idea. The initial damage to your property may be subtle and difficult to identify on your own. If this damage goes unrepaired, it can become more extensive over time and potentially threaten the structural integrity of the building.

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What types of damage are possible after a storm?

Every storm is unique and can bring a different set of issues to your property.

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View all Storm & Flood FAQs

Specialty Cleaning FAQs

Can you clean the contents of my home as well as the structure itself?
Why should I choose a restoration company over a specialty cleaning company?

A specialty cleaning company can seem like an attractive option, because they are dedicated to cleaning. However, many specialty cleaning projects require the removal of damaged or contaminated components, including drywall, structural supports, flooring, and more. In these cases, a cleaning company might either stop short rather than cause damage they can’t repair or else leave you with a new problem to deal with.

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Will your cleaners damage my home or my property?

The specialty cleaning experts at all FLEET Response local companies have extensive training and experience in protecting your property while providing cleaning services. Whenever possible, we will preserve your property without damage.

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Will you use harmful chemicals to clean my home?

Whenever possible, we prefer to work with no chemicals or safe chemicals. However, in some cases, the only effective method for cleaning will involve the use of chemicals with a degree of toxicity. If this is necessary, FLEET Response’s local companies will let you know, and they’ll explain how we will handle these chemicals during and after cleaning.

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Will I be able to live in my home while specialty cleaning takes place?

This depends on the nature of the contamination, its extent, and its location. For some types of contamination, you can simply close the doors to the contaminated area before and during cleaning.

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How long does specialty cleaning take?

The amount of time it takes to clean a space depends on the nature of the contamination, the size of the space to be cleaned, and the standard of cleanliness necessary.

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View all Specialty Cleaning FAQs

Reconstruction FAQs

What will reconstruction cost and how long will it take?

Reconstruction costs and timeframes depend on the size and complexity of the structure. FLEET Response’s local companies utilize a tandem team building approach to speed up the construction process, because we know how important it is for you and your family to get back home.

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Do my reconstruction plans have to match the original construction?

Not generally. If your home was a historic building, there may be restrictions on how you can rebuild, as well as HOA and local zoning regulations.

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Why am I being told that I can’t or shouldn’t rebuild?

In some disaster-prone areas, local, state, and federal authorities are trying to discourage people from rebuilding homes when they are likely to be badly damaged or destroyed again in the near future.

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How do I know whether I should restore or rebuild?

This is a very complicated decision, and you should make it in consultation with a restoration expert who can help you understand the different factors involved, including safety, cost, convenience, and legal restrictions.

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What steps should I take after a disaster?

After a disaster, you must first make sure everyone is safe, and safely out of a damaged structure.

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Why am I forced to upgrade some aspects of my home?

Code requirements for construction are constantly changing as we learn more about, for example, fire hazards, or as the needs of homeowners increase, such as the increased demand for electrical outlets and circuits that can handle the load.

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Do I need a permit?

With any major restoration or reconstruction project, you are likely to need multiple permits.

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Why is it better to hire a reconstruction team instead of a general contractor?

Although general contractors are skilled in managing teams of contractors on big jobs like new house construction, they are likely not prepared to handle the challenges of a reconstruction. For example, they may not be able to salvage, restore, and store the moveable property that survived the disaster.

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View all Reconstruction FAQs